Guest Issue Tracker

Total issues

—

Open

—

Resolved

—

Pending invites

—

Issues by type

Loading...

Issues by store

Loading...

Trend — issues over time

Loading...

AI insights summary

✦ AI

Open invitations to return

Loading...

Date	Store	Guest	Issue type	Status	Offer
Loading...

Paste guest email

✦ AI parsing

Issue details

Date of issue *

Store *

Guest name

Guest email

Guest phone

Order reference #

Type of order

Type of issue (select all that apply) *

Issue description

Resolved by

Issue resolution (select all that apply)

Resolution description

Stores

Synced from Store Dashboard. Use the toggle to show or hide a store in this app.

Order types

Issue types

Resolution types

Inbox addresses

Guest email addresses that feed the Inbox. The store is auto-tagged on incoming emails based on the address they were sent to (leave as “General” for shared addresses like eat@). Mark an address Urgent to flag its emails in the Inbox.

Address	Store	Urgent

Urgent

User management

Users are managed centrally in the Store Dashboard (Admin → Users → "Guest Issues" role). This list is a read-only mirror — use the button to pull the latest. New users are also picked up automatically the first time they sign in, so syncing by hand is rarely needed.

All users

Loading...

	Received	Store	From	Subject	AI	Status
Loading…

Add training material

Saved materials

Loading...

Date	Score	Outcome	Your verdict	Guest email
Loading…

Paste guest email

Suggested reply

Store

Business date

Check number (optional)

Card last 4 (optional)

Order mode (optional)

🎟 Invitation to return details